Case study 32 customer service and relationship management at nordstrom
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Answer to this case focuses on the approach to customer service and customer relationship management taken by nordstrom, an upscal. The nordstrom retail customer experience: the seattle-based retailer's expert customer service lessons, via customer service speaker and consultant micah solomon.
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The 27 best customer service books whether you’re writing to your customer, team or management through case studies like “charity:. Improving customer service is nordstrom’s no between management’s perception of exemplary a culture of service create the relationship:.
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